Last updated: 17 April 2026
Introduction
Total Grind N Polish Pty Ltd (we, us, our) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, requesting a quote, or engaging us for flooring work, you consent to the practices described in this policy.
Personal information we collect
We collect personal information that you voluntarily provide to us, which may include:
- Your name, company name and role
- Email address and phone number
- Postal or site address
- Project details (size, scope, site photos, plans)
- Payment information where relevant (handled by our payment processors)
- Technical information from our website (IP address, browser type, referrer, pages viewed)
Why we collect it
We use personal information to:
- Respond to enquiries and provide quotes
- Plan, schedule and deliver flooring installations
- Issue invoices, receipts and warranty documentation
- Communicate project updates and hand-back packs
- Improve our website, services and customer experience
- Meet legal, insurance and WHS record-keeping obligations
Who we share it with
We share personal information only where necessary to deliver our services or meet legal obligations. Our trusted third-party processors include:
- HubSpot CRM (United States). Stores contact, enquiry and project correspondence.
- Resend (United States). Sends transactional email from our team.
- Slack Inc. (United States). Internal team communication and lead notifications.
- Google Analytics (United States). Website traffic and conversion measurement.
We do not sell your personal information. Where data is sent overseas, we take reasonable steps to ensure it is handled in a way consistent with Australian Privacy Principles.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or out of date
- Ask us to delete your information where we no longer need it
- Withdraw consent to marketing communications at any time
To exercise any of these rights, email info@totalgrind.com. We will respond within 30 days.
Cookies
Our website uses cookies and similar technologies to remember preferences, measure site usage and improve the experience. You can disable cookies in your browser settings. Some site features may not work as expected with cookies disabled.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes firewalled systems, encrypted transport (HTTPS), access controls and staff training. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at info@totalgrind.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Questions about this Privacy Policy or how we handle your information? Reach out to:
- Email: info@totalgrind.com
- Contact details
- Post: 8/2 Calabro Way, Burleigh Heads QLD 4220
Updates to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page, with the last-updated date at the top. Substantial changes will be communicated to active clients by email.